Field Application Specialist

Organization
Vela Diagnostics Germany GmbH
Job Location
Albert-Einstein Ring 15
22761 Hamburg
Germany
Job Description
  • To provide applicative support for the implementation of our diagnostic workflow solutions at customer sites across Europe (e.g. hospitals, private labs)
  • Conduct customer and employee trainings of our two product lines Next Generation Sequencing and Real-Time PCR in-house or at the customers’ laboratory
  • Troubleshooting of application and workflow related issues at customer site
  • Answering application related questions from customer and sales representatives
  • As a technical specialist you support our sales team within complex sales situations
  • Recording of customer complaints in line with our complaint management system
  • Documentation of activities in our customer relationship management (CRM) system 
Requirements
  • Degree in biology, biochemistry and / or training as a technical assistant
  • In-depth knowledge in Real-Time PCR and Next-Generation Sequencing
  • Several years of work experience in routine diagnostics or molecular biology research
  • Strong understanding of automated system workflows
  • Excellent communication and team skills combined with high customer focus
  • Be willing to travel internationally 70% of the time
  • Fluent in English and German, ideally also French speaking
About Our Organization

Vela Diagnostics is a global provider of solutions for molecular based in-vitro diagnostic testing of                                          infectious diseases and cancer. With our two product lines for real-time PCR and Next-Generation Sequencing we strive to consolidate the testing needs of diagnostic laboratories. The portfolio includes more than 30 PCR tests and 5 NGS panels with additional tests and panels in development.

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