Field Application Specialist

Vela Diagnostics Germany GmbH
Job Location
Albert-Einstein Ring 15
22761 Hamburg
Job Description
  • To provide applicative support for the implementation of our diagnostic workflow solutions at customer sites across Europe (e.g. hospitals, private labs)
  • Conduct customer and employee trainings of our two product lines Next Generation Sequencing and Real-Time PCR in-house or at the customers’ laboratory
  • Troubleshooting of application and workflow related issues at customer site
  • Answering application related questions from customer and sales representatives
  • As a technical specialist you support our sales team within complex sales situations
  • Recording of customer complaints in line with our complaint management system
  • Documentation of activities in our customer relationship management (CRM) system 
  • Degree in biology, biochemistry and / or training as a technical assistant
  • In-depth knowledge in Real-Time PCR and Next-Generation Sequencing
  • Several years of work experience in routine diagnostics or molecular biology research
  • Strong understanding of automated system workflows
  • Excellent communication and team skills combined with high customer focus
  • Be willing to travel internationally 70% of the time
  • Fluent in English and German, ideally also French speaking
About Our Organization

Vela Diagnostics is a global provider of solutions for molecular based in-vitro diagnostic testing of                                          infectious diseases and cancer. With our two product lines for real-time PCR and Next-Generation Sequencing we strive to consolidate the testing needs of diagnostic laboratories. The portfolio includes more than 30 PCR tests and 5 NGS panels with additional tests and panels in development.

Gladys Kong writes at Fortune that her STEM background has helped her as a CEO.

Social scientists report that the image of the 'lone scientist' might be deterring US students from STEM careers.

Postdocs supported by external funding are less likely to have access to paid parental leave, Nature News reports.

The US National Institutes of Health's new plan will bolster support for early- and mid-career investigators.