As a Field Application Scientist on the Customer Success team you will be responsible for implementing, training, onboarding, and providing outstanding support to Omicia’s customers. Your responsibility is to activate our customers, help them actively use our market-leading Opal software, and maintain the highest levels of customer satisfaction. To do so, you will become a product expert with our genomic interpretation software. In addition, you will collaborate with our growing sales team, delivering customer demos and supporting customer product evaluations. You will lead and project-manage implementations in which you will interface directly with leaders at top-tier health systems and clinical laboratories. In addition to being the face of Omicia to our customers, you will help define, document, and develop the support processes. You will also work closely with the product team to provide customer feedback, inform the product roadmap, and share case examples from customers. In addition to having the relevant scientific background and passion for genomics, the right candidate for this role loves working with customers, problem solving, and learning to use, teach, and help troubleshoot software. This is a great growth opportunity for those interested in helping to make clinical genomics a reality in the field.