Field Application Scientist - Southeast Region

Organization
10X Genomics
Job Location
Southeast Region (GA, FL, NC/SC)
Job Description

We are seeking candidates in multiple locations to serve as a primary technical field contact for 10x Genomics’ customers. The Field Applications Scientist is responsible for new installations and customer training. In this position you will also provide data analysis, logistical, and troubleshooting support in their territory. The primary goals are to ensure rapid adoption and maximum utilization of 10x Genomics’ product to drive efficient implementation whilst ensuring best customer experiences.
Key Responsibilities
• Coordinate new installations, including facility inspections, instrument validation, and customer training.
• Review and approve operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction.
• Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments. Interpret customer needs and identify if the responsibility for a problem resolution falls to sales personnel, engineering.
• Engage in scientific discussions with customers and cultivate long term relationships
• Provide strategic and competitive customer feedback to Marketing and product development teams.
• Support field sales team in trade shows; seminar and technical symposia; may include presentations and networking with thought leaders

Requirements

• 2 years lab experience in molecular biology or genetics.
• 3 years hands-on experience with next generation sequencing workflows and data analysis software.
• Excellent organizational, analytical, and troubleshooting skills
• Strong written and verbal communication
• Strong interpersonal, presentation and training skills.
• Clear vision of and commitment to providing outstanding customer service.
• Proficiency with common molecular biology bench techniques.
• Must be willing to travel up to 80%.
• Ph.D. preferred or equivalent experience; BA/BS/MS in Chemistry, Biochemistry, Molecular Biology or Genetics.

About Our Organization

10x Genomics meets the critical need for long range, structural and cellular information, with an innovative system that transforms short-read sequencing technologies. Our ChromiumTM System supports comprehensive genomics and high-throughput single cell transcriptomics. It enables researchers to discover previously inaccessible genomic information at unprecedented scale, including phased structural variants, phased single nucleotide variants, and dynamic gene expression of individual cells—while leveraging their existing sequencing systems and workflows.

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