Field Application Scientist – Europe | GenomeWeb

Field Application Scientist – Europe

Organization
Omicia
Job Location
United Kingdom
Job Description

As a Field Application Scientist on the Customer Success team you will be responsible for implementing, training, onboarding, and providing outstanding support to Omicia’s customers. Your responsibility is to activate our customers, help them actively use our market-leading Opal software, and maintain the highest levels of customer satisfaction. To do so, you will become a product expert with our genomic interpretation software. In addition, you will collaborate with our growing sales team, delivering customer demos and supporting customer product evaluations. You will lead and project-manage implementations in which you will interface directly with leaders at top-tier health systems and clinical laboratories. In addition to being the face of Omicia to our customers, you will help define, document, and develop the support processes. You will also work closely with the product team to provide customer feedback, inform the product roadmap, and share case examples from customers. In addition to having the relevant scientific background and passion for genomics, the right candidate for this role loves working with customers, problem solving, and learning to use, teach, and help troubleshoot software. This is a great growth opportunity for those interested in helping to make clinical genomics a reality in the field. 

Requirements

Responsibilities

  • Lead new customer implementations and go-lives including workflow definition, product configuration, onboarding, and user training
  • For live customers, fully activate and enable customers in their first six months working with Opal
  • Partner with sales team to lead customer product evaluations and deliver customized customer demos
  • Manage and resolve customer support issues
  • Build support infrastructure and processes, including documentation and training materials
  • Identify product feature opportunities and issues; work directly with product, marketing, and sales to influence product roadmap and share case examples from field
  • Where required, escalate technical product issues to the engineering team, and work with engineering to facilitate resolution
  • Develop and maintain positive relationships with customers
  • Analyze support case trends and report back to the product team to help improve the product

 

 

Requirements

  • Advanced degree (PhD or Masters) or equivalent experience in Life Sciences (Molecular Biology, Genetics, Computational Biology) or related field
  • Prior experience supporting customers in a highly technical field, with demonstrated commitment to customer success
  • Experience working with next-generation sequencing and genetic variant data
  • Highly motivated with the ability to work independently and in a dynamic team environment
  • Excellent problem solving and communication skills
  • Fast learner with a passion for building software products that truly advance the field of genome interpretation
  • Travel requirement: 10-25%
  • Bonus: Experience with scripting languages and SQL querying. Experience with LIMS integration
How to Apply

Please go to www.omicia.com/careers and click the "Apply" button to submit your resume directly.

About Our Organization

Omicia is a precision medicine company with a market-leading genomic interpretation software platform. Our product enables analysis, interpretation, and reporting on genomic data to expedite diagnosis and improve medical outcomes.

 

It’s an exciting time at the company. We’ve recently won a number of flagship deals in the marketplace with customers including clinical labs, hospitals, health systems, and country genome projects.  

 

Omicia raised a $23M Series B in June 2016, built a world-class Scientific Advisory Board, and we are rapidly building out our team. This role is based in Europe and will focus on England for 2017. Omicia HQ is in Oakland, California, USA. We are 35 people today and will double in the next year. We would love to bring an experienced Field Application Scientist onboard to join our Customer Success team working with our most important customers.  

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