Field Application Scientist

Job Location
1625 Clay Street
2nd Floor
Oakland, CA 94612
Job Description

As a Field Application Scientist on the Customer Success team you will be responsible for implementing, training, onboarding, and providing outstanding support to Omicia’s customers. You’ll need to learn the product quickly and deliver front-line implementations, support, and training to users in the field. In addition, you will collaborate with our growing sales team, delivering customer demos and supporting customer product evaluations. You will lead and project-manage implementations in which you will interface directly with leaders at top-tier health systems and clinical laboratories. In addition to the direct customer interaction, you’ll help define, document, and develop the support processes. This is a great growth opportunity for those interested in helping to make clinical genomics a reality in the field.  RESPONSIBILITIES • Lead new customer implementations and go-lives including workflow definition, onboarding and user training • Manage and resolve customer support issues • Support customer product evaluations and deliver configured customer demos • Where required, escalate technical product issues to the engineering team, and work with engineering to facilitate resolution • Build support infrastructure and processes, developing documentation and training materials • Develop and maintain positive relationships with customers • Analyze support case trends and reporting back to the product team to help improve the product


• Advanced degree (PhD or Masters) or equivalent experience in Life Sciences (Molecular Biology, Genetics, Computational Biology) or related field • Prior experience supporting customers in a highly technical field, with demonstrated commitment to customer success • Experience working with next-generation sequencing and genetic variant data • Highly motivated with the ability to work independently and in a dynamic team environment • Excellent problem solving and communication skills • Fast learner with a passion for building software products that truly advance the field of genome interpretation • Bonus: Experience with scripting languages and SQL querying. Experience with LIS integration

How to Apply

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About Our Organization

Omicia is a precision medicine company with a market-leading genomic interpretation software platform. Our product enables analysis, interpretation, and reporting on genomic data to expedite diagnosis and improve medical outcomes.   It’s an exciting time at the company. We’ve recently won a number of flagship deals in the marketplace with customers including clinical labs, hospitals, health systems, and country genome projects.     Omicia raised a $23M Series B in June 2016 and we are rapidly building out our team. HQ is in Oakland, CA. We are 30 people today and will double in the next year. We would love to bring an experienced Application Scientist onboard to join our Customer Success team working with our most important customers. 

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