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EMEA Region Operations & Logistics Tactician

Organization
Invitae
Job Location
position is remote
00000 Amsterdam
Netherlands
Job Description

EMEA Region Operations & Logistics Tactician

Position Summary:

The Ops & Logistics Tactician role serves as a primary point of contact for internal and external partner teams (working within defined regions) to plan, develop, and deploy new logistics systems, platforms and processes to support global kit distribution and sample returns with further focus on cost efficiencies and optimizing turn-around time.

The tactician is expected to apply leadership, project management knowledge, skills, tools, and techniques to ensure successful and profitable delivery of services defined in the global distribution support model as well as work to expand those services in a strategic relationship with partner vendors. 

The tactician will be working alongside the rest of the Global Operations & Logistics teams (as well as other internal peer teams) to execute and manage the contracted scope of work, interact with all Operational Business Units to ensure alignment and execution of successful service delivery, and be the client service’s primary point of contact to drive proactive customer care. The tactician will provide effective and proactive communication and process enhancements to guide and support both internal and external customer stakeholders while leading assigned regions ensuring service delivery in meeting or exceeding team metrics, driving global expansion strategies and representing the voice of the Operations team within the Invitae business environment through continuous improvement initiatives.

Primary Focus:

  • Work closely with Netherlands Distribution Center (NLDC) executing full suite of logistics services contracted.
  • Build scale, excellent service and support enhancing the customer experience throughout the region.
  • Lead change management process improvements and controls for global logistics business processes and growth.
  • Ensure that daily import/export compliance and operations performance monitoring exceeds 98.5%.
  • Work with logistics peer partners and leader to create and publish logistics supporting KPIs and performance reports.
  • Responsible for project management for and execution of logistics process improvements as needed throughout the region.
  • Develop and maintain global logistics SOPs/Work Instructions, shipping guides and regulatory needs.
    • Build distribution customs playbook ensuring that every shipment type can be imported/exported preventing delays in kit flow and customer satisfaction issues.
  • Closely monitor all internal and external industry trends adjusting operational needs as required.
  • Liaise with regional C/S & CRM leaders regularly gathering insight to issues and opportunities, devising, executing and measuring resultant solutions.
  • Understand, own and execute any other assigned duties as assigned by the Operations and Logistics Leader as required.
  • Work closely with other regional leaders understanding the nuances of their regions, business requirements, execution and expected results making yourself knowledgeable and flexible to be additional resource as needed.
  • Experience and working knowledge of comprehensive MRP/ERP/CRM systems a plus.
  • Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values.
  • Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Maintain the highest ethical and professional business conduct.

 

Requirements

Experience & Background:

  • BS/BA with an emphasis in Global Logistics Operations/Production Management, Supply Chain Management, Account/Project Management preferred
  • Knowledge, experience, and expertise in Healthcare/Medical Device Logistics, Supply Chain Management, Account Management and Client Service roles and responsibilities, preferred
  • 5+ years of experience directly related to Healthcare/Medical Device account management, service delivery and/or consulting services, as well as import & export / trade compliance specialization for APAC region
  • APICS or Program Management Certification a plus
  • Demonstrated experience handling client or provider executive level relationships
  • Requires minimal supervision from a more senior manager; accepts considerable responsibility for project/account success; effective ability to assist others in the completion of assignments through knowledge sharing.
  • Proven and proactive track record of ability to execute customer program portfolio of projects and services
  • Strong business acumen and experienced in leading matrix project/program cross-functional teams in communications processes to drive a proactive accountable service to assigned customer
  • Strength in communication at all levels of the corporate hierarchy 
  • Ability to work in a highly demanding, high intensity environment 
  • Excellent organizational skills, detail oriented, committed to deadlines and have solid verbal and written communication skills
  • Understand or capable of understanding database and application configuration concepts
  • Ability to travel up to 35% on an annual basis, both domestically and internationally

You’ll Know You’re Successful If You:

  • Work effectively under tight deadlines with multiple ongoing projects
  • Approach work with creativity, courage, self-confidence and flexibility
  • Display passion for effective processes and methodologies that will improve productivity
  • Hold key team members and stakeholders accountable for completing tasks 

 

About Our Organization

By joining Invitae, you’ll work alongside some of the world’s experts in genetics and healthcare at the forefront of genetic medicine. We’ve created a culture that empowers our teams and our teammates to have the biggest impact and to explore their interests and capabilities. We prize freedom with accountability and offer significant flexibility, along with excellent benefits and competitive compensation in a fast-growing organization. 

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