Director - Product Applications

Organization
Fluidigm
Job Location
San Francisco, CA
Salary
Benefits
Job Description

Fluidigm Corporation is looking to maintain its market leadership in single cell genomics through an experienced manager and leader of application-based product line support. The successful candidate will demonstrate excellence in enabling customer success through the strategic and tactical direction of a Corporate Product Application Support Team based in South San Francisco, California.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Lead and manage a team of Fluidigm product application specialists across a range of functional responsibilities, including: application/product introductions, product demonstrations, technical writing/editing, case management and troubleshooting, plus application training for internal and external customers.
-Measure and prioritize individual and team contributions centered on delivering excellence in both field and remote customer support.
-Ensure application expertise is maintained across all Fluidigm product lines through resourcing, training, and staff development.
-Summarize and present functional area reports to Sales and Support managers.
-Evaluate product performance and makes recommendations to internal groups.
-Ensure effective partnerships with Service/Support, Sales, Marketing and R&D staff.
-Interface with many levels of the organization, including executive staff.
-Provide application training to new and existing technical staff as necessary to support staff onboarding, new product introductions or best practices.
-Identify product and process improvements that engender customer intimacy, loyalty and satisfaction throughout the product lifecycle.

Requirements:
-A Bachelor’s degree or higher in molecular and cellular biology, biochemistry or similar discipline and a minimum of 10 years of relevant work experience.
-Deep experience with PCR and/or next-generation sequencing techniques.
-Experience in a customer support or customer-facing role highly desired.
-Experienced managers only.

KNOWLEDGE/SKILLS/ABILITIES:
-Highly self-directed, conscientious, and articulate with excellent presentation, interpersonal, and teaching skills.
-Committed to total customer satisfaction.
-Works hard and loves what they do.
-A results-driven team player and leader.
-Ability to travel up to 25% of time during peak activity periods.

Requirements
About Our Organization

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