Agilent is a global leader in the development of genomics tools for cytogenetic studies using microarray (aCGH) and FISH technology. To continue providing strong customer support for the growing cytogenetic clinical markets, we are looking for a Cytogenetic Technical Support Specialist. This is an exciting and challenging position which would serve as a technical lead on cytogenetic applications and technology, to assist both current and new customers get the best results possible, and supporting a growing team of Applications Scientists.
Clinical Support Specialist – Cytogenomics
Delivers technical expertise for solution implementation to cytogenomics customers based on Agilent Genomics products and services, including microarrays (aCGH), cytogenomics software and SureFISH. Provides advanced remote technical support to cytogenomics customers via phone and email. Is focused during various phases of the sales process including requirements analysis, feature-by-feature demonstrations, benchmarks, competitive positioning. Understands clinical customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction. Integrates Agilent’s genomics products at either the system or solutions level into the customer’s lab environment. Ensures that the product functions per it’s specifications. Also ensures our system solution platform is functioning properly at the customer site. May be product or technology focused. May deliver customer training classes or provide consulting related to our application, as well as assist in pre-sales, as part of their tasks. This role involves working closely together with our customer facing teams, including Sales, FAS, Technical Support and Marketing.
Application Scientist – Cytogenomics
Assists the field organization to meet or exceed sales quota, through the provision of technical expertise. Participates actively in the sales process as needed and is knowledgeable of competition and able to identify lockout specification (identify Agilent's competitive advantage over competition). Analyzes customer requirements and recommends appropriate solution. Responsible for providing wetlab and software demos to customers. Acts as the customer voice to influence future product design that meets customer needs. Also contributes to post-sales activities and delivers technical support via phone/email and onsite as needed.
•Determines and develops approaches to system/application engineering service assignments
•Leads projects requiring coordination with other functions, customers, third parties
•Solves a broad range of problems of varying scope and complexity
• Demonstrated strong bioinformatics and data analysis skills
• Provides advanced remote technical support to cytogenomics customers via phone and email to array and FISH customers
• Available to lead multi-day aCGH+SNP wet lab evaluations at customer sites as needed
• Strong communication skills needed to translate complex software applications to new customers
• Will work closely with in-house and remote technical support and R & D teams to troubleshoot customer issues
• Strong understanding and ability to teach copy number interpretations in a clinical context