Customer Service Scientist

Organization
Multiplicom NV
Job Location
Galileïlaan 18
2845 Niel
Belgium
Benefits

Multiplicom offers a competitive compensation and benefits package, and strong leadership commitment to individual learning and personal development in an entrepreneurial environment. 

Job Description
  • Customer feedback: collect product feedback from customers, analyze and provide solutions for technical issues,
  • Complaint  handling:  log  complaints  in  a  database,  evaluate  and  resolve  problems,  perform troubleshooting and follow-up with customers (remotely or on-site),
  • Customer  satisfaction  improvement:  define  and  implement  initiatives  to  improve  customer experience (eg. customer interface website tools, educational programs),
  • Product training: develop and provide product training to distributors and customers,
  • Technical product support:  develop, write and maintain technical product documentation in collaboration with the marketing team.
Requirements
  • Academic  degree  in  life  sciences  (ideally molecular biology)  with  relevant  lab experience  in molecular biology or a related field,
  • Excellent analytical and problem solving skills,
  • Outstanding written and verbal communication and training skills,
  • Able to negotiate to find well-balanced solutions while taking care of customer needs,
  • Prepared to travel on a regular basis (up to 25%),
  • Experience in customer support and technical troubleshooting is an asset.
How to Apply

Please send applications (English) with CV (including references when available) to Sophie Snijders at [email protected]

About Our Organization

Multiplicom N.V. is a Belgian biotech company focused on human molecular diagnostics. The company develops, manufactures and commercializes leading edge and easy-to-use genetic test kits based on the latest molecular diagnostic technologies. With its easy and reliable methodology it is enabling all molecular laboratories the implementation of personalized medicine.
Multiplicom is located in Niel, and Ghent, Belgium. Please visit www.multiplicom.com for more information.

Multiplicom considers people its most valuable asset. Each member of our organization makes an essential contribution to our success and the growth of our company. Our culture allows our people to flourish both as professionals and as individuals. Want to join the MTP team? Apply today!

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