Customer Service Representative

Twist Bioscience
Job Location
San Francisco, CA, USA
Job Description

The Customer Service Representative interfaces with and supports internal and external customers managing the process of order fulfillment and service operations. In the role, the individual builds strong relationships with customers and serves as a coordinator between customers and cross-functional groups across the company. The individual is on the forefront maintaining customer satisfaction and loyalty with Twist Bioscience product offerings.  


  • Maintains up to date knowledge of projects currently in the operations queue and provides updates to stakeholders on progress as necessary.
  • Provides information to assist customers in making a decision about which product to buy.
  • Validates accuracy of sales orders entered by peers. Provides guidance to resolve errors or escalates to Manager for resolution of errors.
  • Handles product and order inquiries via phone and email with internal and external customers to provide direction or solution.
  • Aides in sales quote generation for the field commercial team
  • Works to resolve product or service problems through identifying the cause of the problem, collaborating with the broader team as necessary to create and present solutions to the customer and follows up to ensure satisfactory resolution.
  • Collaborates with internal and commercial teams drive on time fulfillment of orders and resolutions of issues to meet or exceed customer expectations.
  • Delivers customer reports to management as required.


  • B.S. in life science, chemistry or business required


  • 5 + years of customer support in a Life Science Service Organization experience required
  • Strong written and verbal communication skills, very detail oriented
  • Strong interpersonal skills
  • Demonstrated ability to solve problems and work effectively in a team environment
  • Requires knowledge of ERP and CRM business systems, in particular SAP and SFDC
  • Knowledge of Microsoft Word, Excel and Outlook required
How to Apply

If you speak science and would like to be part a growing company, please go to and apply!

About Our Organization

At Twist Bioscience, our expertise is accelerating science and innovation by leveraging the power of scale. We have developed a proprietary semiconductor-based synthetic DNA manufacturing process featuring a 10,000-well high throughput silicon platform capable of producing synthetic biology tools, including genes, oligonucleotide pools and variant libraries. By synthesizing DNA on silicon instead of on traditional 96-well plastic plates, our platform overcomes the current inefficiencies of synthetic DNA production, and enables cost-effective, rapid, high-quality and high throughput synthetic gene production, which in turn, expedites the design, build, test cycle to enable personalized medicines, pharmaceuticals, sustainable chemical production, improved agriculture production, diagnostics, biodetection and data storage. For more information, please visit Twist Bioscience is on Twitter. Sign up to follow our Twitter feed @TwistBioscience at

Twist Bioscience is an equal opportunity employer.

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