Customer Service Representative

Organization
Lucigen Corporation
Job Location
Lucigen Corporatio
Middleto, WI
Salary
Commensurate upon experience.
Benefits

Lucigen offers competitive salaries and benefits. For more information, see http://www.lucigen.com/Careers.html

Job Description

Lucigen seeks a flexible and high-energy customer service representative to serve as a primary contact for processing all catalog orders through multiple channels. Additional responsibilities for the position include:

  • Respond positively to and expeditiously process all incoming telephone inquiries and orders; adhere to SOP’s and departmental training guidelines
  • Follow established service quality standards and meet established telephone order processing time standards (talk time, after call work, order accuracy, etc.)
  • Assess individual customer requirements and direct activities to appropriate departments
  • Utilize sales order entry system, catalogs, price lists and sales aids to provide accurate information to customers, including interpreting quotes and promotions and credit policies
  • Provide required documentation related to each particular order to meet shipping schedules (i.e. material safety data sheets, certificates of analysis, custom orders etc.)
  • Maintain daily sales order log, reports, and other records; provide reports and logs as required
  • Respond quickly and professionally to all customer inquiries, including pricing, availability, order status, shipping details, etc.
  • Process customers’ orders and ensure completeness of specifications, prices, location, and other relevant information for both product and custom orders
  • Acknowledge customer orders; advise customers on order changes, order status, backorders, quote prices, and any other changes; process and route orders for shipping 
  • Process credit card payments using payment portal, ensuring privacy of customer’s account information
  • Maintain the customer database system (CRM) by entering new customer leads or by updating customer information as may be required
  • Support all global sales activities, including distributors, as may be requested by the department head
Requirements

This position requires a high school diploma or GED with 1 year of experience in a customer service, or related, field. Additional requirements include:

  • As the frontline to our internal and external customers, the ideal candidate must be highly focused on customer service, be proactive, and be able to problem solve effectively
  • Time management as it relates to workload vis-a-vis required response times is critical to success in this position
  • Excellent written and oral communication skills required
  • Must demonstrate good professional judgment, tact, and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information
  • Work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations
  • Accuracy is required in performing all functions of this position; initiative and organizational skills are extremely valuable to ensure good customer service
  • Must possess self-motivation, enthusiasm, and positive attitude and perform as a team player; may serve in various teams according to business needs
  • Must demonstrate working knowledge of personal computer applications such as Microsoft Word, Excel and PowerPoint; the ideal candidate will be knowledgeable in Great Plains Dynamics, as well as a CRM system
  • Must have the ability to identify and solve problems and to multi-task under deadlines
  • Aptitude to work in a complex and rapidly growing company
  • Results-oriented, ensuring targets are met on time and on budget
  • Must be highly accurate and detail-oriented
How to Apply

Interested candidates should submit their resume to [email protected] with Job #017160GW in the subject line.

About Our Organization

Lucigen Corporation is working to improve people'€™s lives by providing quality products and services to life science and healthcare professionals. Lucigen provides biomedical research products and services to customers worldwide, all under an ISO 13485-compliant quality system. Core competencies include enzyme evolution, protein expression, cloning, competent cells, NGS, and molecular diagnostics.

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