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CRM SalesForce IT Applications Manager

Organization
LGC SeraCare Life Sciences
Job Location
37 Birch Street
Milford, MA 01757
United States
Job Description

 Job Purpose

  • Serves as the go-to person who listens to the voice-of-the-customer for Marketing, Sales and Support functions.Manages projects and provides hands-on technical support for all phases of the systems development lifecycle for our CDBU sales solution in which SalesForce (75-100 users) and SAP ECC are two key components.

Key Responsibilities

  • Partners with stakeholders to optimize sales processes from campaign-to-invoice.
  • Develops project artefacts and applies project management disciplines.
  • Documents requirements, develops\tests solutions, ensures thorough user acceptance testing with success evidence.
  • Provides system\security administration and on-going support. Resolves incidences and fulfils service requests.
  • Develops and maintains interfaces from the SalesForce to other systems supporting the Sales cycle.
  • Continually monitors sales data quality and drives process improvement to help ensure clean, duplicated sales data and common keys to other integrated systems.
  • Designs, develops and maintains business analytics cubes and dashboards from source-to-dashboard, within SalesForce and other reporting solutions (SiSense).
  • Provides train-the-trainer training to super users.
Requirements

Knowledge, Experience and Technical Skills

  • 3+ years working directly with Sales management and other stakeholders to assess situations, document requirements, and manage the implementation within SalesForce and related systems.
  • 7+ years hands-on Salesforce technical configuration\programming experience (CPQ+, Lightening CRM, Inbox, APEX)
  • Ideally, 3+ years configuration and\or programming experience with SAP ECC customer, product, pricing, order management and invoicing modules.
  • Ideally, 2+ years of Dell Boomi integration experience or some other integration tool, to and from SalesForce.

Education and/or Experience

  • BS degree ideally in computer science or related field and 10+ years business applications experience playing different roles as a Business Analyst, Project Manager and\or Configuration\Programmer.
  • Expert knowledge of Salesforce configuration, APEX programming, security model.
  • Experience working in one or more very fast paced environments where employees are hands-on and doing a wide variety of tasks.

Physical DemandsThe physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires prolonged sitting and working at a computer monitor.Repetitive motion using a keyboard for long periods of time.May occasionally be required to lift and move material weighing up to 10 lbs.

 Work EnvironmentThe work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Agreeable work environment typical of an open office setting with some exposure to noise from office machines.
About Our Organization

LGC Group is a UK-headquartered life sciences measurement and testing business with >$510m of annual revenue and >2,500 employees globally. The acquisition of SeraCare Life Sciences in November 2018 has supported the creation of a Clinical Diagnostics Business Unit (CDBU) within our Standards division. Together with our existing capabilities from the Maine Standards Company acquisition in November 2015, LGC is a leading in vitro diagnostic (IVD) manufacturer of clinical diagnostic quality solutions to the extended life science industry. Our 200+ employees operate FDA-registered and ISO 13485-accredited facilities in Maine, Massachusetts and Maryland and support diagnostic professionals in laboratories across the globe. We partner with IVD manufacturers, pharmaceutical, CRO and academic institutions to share our expertise and resources in clinical chemistry, immunochemistry, serology, molecular diagnostics and clinical genomics.We are committed to improving patient healthcare by offering products and services that support accurate and reliable diagnostic results. 

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