Clinical Technical Information Scientist

The Jackson Laboratory for Genomic Medicine
Job Location
Farmington, CT
Job Description

The Jackson Laboratory for Genomic Medicine, based in Farmington, CT is seeking a Clinical Technical Information Scientist to support Clinical Services. The successful candidate will be a highly-trained, self-motivated research scientist excited about science but looking for an alternative to a career writing grants and performing experimental bench work.

Responsibilities include:
• Raise visibility of JAX Clinical Services by acting as the main driver for the submission of publications, conference presentations, webinars, development of technical marketing material, customer-site presentation etc. related to offerings.
• Provide external technical support and be the lead customer facing technical expert on assays offered by the Clinical Services business unit.
• Provide internal educational and technical support that will enable the field based team members to gain an understanding of the clinical assays to help the field team in their efforts to identify and inform new customers.
• Provide direct customer support for ongoing projects. This will include issues related to sample shipment, timelines, and questions about the test method and results. Develop tools to ensure an excellent customer experience.
• Through interactions with Clinical Genomics Laboratory operational staff, understand and communicate any issues with sample or data quality.
• Capture and compile data from customer interactions that will help to improve test quality and enhance the customer experience.

The Clinical Technical Information Scientist role includes the opportunity to:
• Interface with clinicians world-wide
• Travel and deliver scientific presentations
• Lead publication submissions
• Build technical sales skills
• Remain current in your field of interest
• Participate in strategy discussions and leadership opportunities
• Continue to develop your scientific career as part of a diverse, dynamic team, within a non-profit business setting


A PhD in the biological sciences and a minimum of 2 year of experience in the molecular diagnostics, cancer genetics or genomics field. The successful candidate will have exceptional written and verbal communication skills, strong problem solving skills, the ability to multitask and the ability to travel (10-25%) to deliver engaging presentations to large audiences. Experience a clinical environment is required. Formal clinical licensure or training is preferred.

How to Apply

Interested individuals should apply on-line by submitting a cover letter and resume as one document by uploading or copy & pasting at Career Opportunities, referring to job requisition #3945.

About Our Organization

The Jackson Laboratory is an independent, nonprofit biomedical research institution based in Bar Harbor, Maine, with a facility in Sacramento, Calif., and a new genomic medicine institute in Farmington, Conn. We employ more than 200 Ph.D. scientists and a total of more than 1,400 employees. In 2011 and 2012, researchers voted The Jackson Laboratory among the world’s top 15 “Best Places to Work in Academia” in a poll conducted by The Scientist, a magazine for people working in the life sciences. The Laboratory draws on an 83-year reputation for excellence in mammalian genetics, built on the groundbreaking discoveries of its own researchers and on the development and global distribution of the most diverse collection of genetically unique mouse strains in the world. The Jackson Laboratory is a National Cancer Institute – designated cancer center. Our research covers a broad range of genetic disorders, including cancer, diabetes, neuromuscular and neurodegenerative disorders, autoimmune disorders, and conditions related to reproduction, development and aging. The Laboratory’s mission is to discover the genetic basis for preventing, treating and curing disease, and to enable research and education for the global biomedical community.

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