Clinical Services Specialist

Organization
Adaptive Biotechnologies
Job Location
1551 Eastlake Ave E, Ste. 200
Seattle, WA 98102
Benefits

Salary is commensurate with experience and qualifications. Excellent benefits package including employer paid medical, dental, vision, vacations and holidays. Adaptive Biotechnologies Corp. is proud to be an Equal Opportunity Employer, and offer a smoke and drug free environment.

If you are a bright, career-minded individual we want to hear from you!

 

 

Job Description

The Clinical Services Specialist is responsible for supporting and contributing to our Clinical Services Team by ensuring our customers and their patients have an exceptional experience. This position supports the company’s clinical product, ClonoSEQ™ and ensures accurate and timely communication, from sample acceptance to results delivery, with all stakeholders and associated services. The Clinical Services Specialist works closely with Lab Operations, Sales & Marketing, Reimbursement and the Clinical Reporting team. Note: After an initial training period, this position will have a start time of 05:30 PST.

RESPONSIBILITIES

  • Communicate directly with physicians and their associated staff to ensure optimal integration of ClonoSEQ into their medical practice and/or institution
  • Support Adaptive Biotechnologies’ field Sales team
  • Resolve all documentation issues related to clinical samples. The specialist will be responsible for contacting customers to collect information as needed
  • Work directly with a number of pathology labs to request archived material for testing
  • Receive and respond to telephone inquiries and e-mail messages from customers (physician offices and laboratories), patients and other medical professionals
  • Act as a liaison between the customer and many of the company’s internal departments including Translational Medicine, Marketing, Legal and IT
  • Work with the larger Client Services team to streamline processes, ensure efficiency and improve existing standard operating procedures
Requirements

Required

  • Bachelor’s degree or an equivalent combination of education and experience
  • Demonstrating understanding of HIPPA requirements
  • Familiarity with basic laboratory and customer service related systems such as LIMS and SFDC
  • Technical computer proficiency (Word, Excel, PowerPoint, etc.)
  • Flexible team-player with the ability to develop best practices for procedures on new assignments
  • After an initial training period, this position will have an early start time (05:30PST)

Preferred

  • Minimum of 2 years of prior Clinical lab and/or Client Services experience


Key Skills & Abilities

  • Strong customer and patient focus
  • Strong attention to detail and meticulous data entry skills
  • Ability to manage multiple tasks to completion in a dynamic office setting
  • Effective and professional communication skills for engagement with both internal and external personnel
  • Excellent written communication skills
About Our Organization

ARE YOU ADAPTIVE? We’re driving groundbreaking research in cancer and other immune-mediated diseases that translates into novel clinical diagnostics and innovative therapeutics. We are at the forefront of immune-based discoveries, transforming the future state of health through our disruptive, proprietary immunosequencing technology. With strong financial footing and rapid growth, we are looking for the brightest, most passionate and collaborative innovators to join us.

At Adaptive, you'll be challenged, you'll be inspired, and you'll be proud to be part of an innovative organization making a real impact on improving the quality of life globally. No matter what your role is, you'll find a diverse, team-driven, fun culture where your contributions truly count. #BeingAdaptive

A research duo finds that science and technology graduate students who turn away from academic careers do so because of changes in their own interests.

Students whose classmates are interested in science are more likely to think about a career in science, technology, engineering, and mathematics, a new study says.

CNBC reports that the genetic counseling field is expected to grow as personalized medicine becomes more common.

Gladys Kong writes at Fortune that her STEM background has helped her as a CEO.