Clinical Quality Assurance Manager

The Jackson Laboratory for Genomic Medicine
Job Location
10 Discovery Drive
Farmington, CT 06032
Job Description

The Jackson Laboratory ( is an independent, nonprofit biomedical research institution and National Cancer Institute-designated Cancer Center with more than 1,500 employees. Headquartered in Bar Harbor, Maine, it has a facility in Sacramento, Calif., and a new genomic medicine institute in Farmington, Conn. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

We accelerate the discovery of causes, treatments, and cures for some of the greatest threats to human health. Combining the skills and knowledge of our scientists with our institutional strengths in modeling and bioinformatics, we connect genetics to genomics; employ our unparalleled knowledge of the mouse system to increase understanding of the human condition; and integrate basic research with clinical application—all with the goal of making medicine more precise, predictable, and personal.

The Jackson Laboratory for Genomic Medicine, based in Farmington, CT is seeking a Clinical Quality Assurance Manager to coordinate the implementation, execution, and compliance with Quality Management programs governing the JAX Genomic Medicine clinical service offerings.  In this role, you will work closely with the management and staff of the clinical genomic laboratory to achieve excellent and compliant service from the JAX Genomic Medicine clinical facility.


  • Develop and Maintain the JAX Genomic Medicine clinical Quality Management program in coordination with JAX-wide clinical services offerings, enterprise quality management systems, and all applicable regulations.
  • Manage QM documentation for CAPA, errors and incidents, and indicators of quality including customer satisfaction and vendor notifications.  
  • Ensure quality metrics preparation and review. 
  • Administer the annual, clinical laboratory director approved, quality initiative.
  • Coordinate employee competency and proficiency testing.
  • Maintain quality related documentation, including method and process validation documentation, and coordinate initial annual clinical document review.
  • Support the Product Development efforts and provides input to and/or approves protocols, reports, inspection instructions, controls etc. for developing products and services.
  • Work with clinical laboratory management to identify critical procedures and processes and evaluate on an on-going basis.
  • Develop and maintain an integrated training program to include the on-going training, testing, and evaluation of clinical employees on critical processes.
  • Perform auditing of clinical services areas to assess continued compliance and adherence to documented procedures and policies.
  • Support auditing of operational procedures to identify those procedures not appropriately documented and areas for improvement and standardization among facilities.
  • Audit clinical services area in coordinated compliance with JAX-wide Quality Systems group.
  • Work collaboratively with clinical laboratory management to implement immediate corrective actions to mitigate the concern and subsequently identify preventive measures and processes to ensure the problem does not re-occur.
  • Perform root cause investigations and analysis of deviations including developing and implementing preventive actions to mitigate future occurrences.
  • Participate in and/or host third party audits.
  • Requires proficiency achieved through a Bachelor’s Degree (or direct equivalent work experience) with additional training and/or practical experience in quality systems and process control. 
  • Five years’ experience managing quality initiatives and key performance measures in a clinical laboratory environment and experience in the use of performance improvement tools and techniques required.
  • Must have the ability to identify, troubleshoot, solve, and document complex quality issues in compliance with all applicable regulations governing the clinical laboratory. 
  • Must have well developed interpersonal, organizational and facilitation skills and be confident approaching, motivating and communicating with personnel at all levels of The Jackson Laboratory organization.
How to Apply

Please forward a copy of your CV and cover letter to, requisition #4756.

About Our Organization

The Jackson Laboratory is an independent, nonprofit biomedical research institution based in Bar Harbor, Maine, with a facility in Sacramento, Calif., and a new genomic medicine institute in Farmington, Conn. We employ more than 200 Ph.D. scientists and a total of more than 1,400 employees. In 2011 and 2012, researchers voted The Jackson Laboratory among the world’s top 15 “Best Places to Work in Academia” in a poll conducted by The Scientist, a magazine for people working in the life sciences. The Laboratory draws on an 83-year reputation for excellence in mammalian genetics, built on the groundbreaking discoveries of its own researchers and on the development and global distribution of the most diverse collection of genetically unique mouse strains in the world. The Jackson Laboratory is a National Cancer Institute – designated cancer center. Our research covers a broad range of genetic disorders, including cancer, diabetes, neuromuscular and neurodegenerative disorders, autoimmune disorders, and conditions related to reproduction, development and aging. The Laboratory’s mission is to discover the genetic basis for preventing, treating and curing disease, and to enable research and education for the global biomedical community.

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