Clinical Operations Manager, Immunotherapy

Seattle Cancer Care Alliance
Job Location
Seattle, WA
Job Description

The Clinic Managerfor Immunotherapy is responsible for planning, directing and controlling the services and daily operations of their department/clinics. The manager oversees the administrative functions including day-to-day operations, develop and oversee budget, human resources management, and quality assurance activities.

This management position collaborates with medical leaders, peers and colleagues at the Seattle Cancer Care Alliance (SCCA) as well as our partner institutions (FHCRC, UWMC and CHRMC) to assure the provision of high quality, patient and family-centered care in an environment that facilitates the conduct of clinical research. Work situations range from clinical to managerial and require independent decision-making, analysis, policy and program development, problem and issue resolution and leadership skills.

Clinical Practice
- With medical staff leaders, is responsible for the organizational, management, operational and administrative activities of the clinics.
- Provides an environment to support comprehensive and collaborative management of patients, including patient satisfaction and advocacy.
- Functions as a clinical role model for staff nurses by staying current on clinical practice issues.
- Provides for Registered Nurse and assistive personnel supervision at the appropriate depth and scope for the patient/population needs.
- Provides teaching, coaching and consultation on clinical issues for professional nursing staff.
- Develops and implements with staff a nursing quality assurance program in accordance with nursing practice standards and integrates findings into patient care quality assurance program(s).
- Assures a safe environment for clinical staff to care for patients, including provision of appropriate patient care equipment and assuring compliance with procedures.
- Ensure department is staffed appropriately and supervise staff, including hiring, performance evaluations, ensuring training and development, handling disciplinary action, layoff and termination issues.
- Collaborates with Human Resources in following SCCA policies and procedures.
- Establish and document a process to educate staff on new or revised APOPs and departmental policies and procedures
- Establish monitoring mechanisms to ensure that employees adhere to the Integrity at Work Statement of Ethics and Business Conduct as well as SCCA and departmental policies and procedures.
- Facilitates collaborative relationships with medical staff to ensure high quality of care. Establishes and maintains effective working relationships with health care team members.
- Promotes opportunities for development in staff, as appropriate.
- Address professional, legal and ethical issues appropriately. Demonstrates awareness and sensitivity to patient and family rights as identified within SCCA.

- Provides the nursing leadership and perspective on the clinic's management team.
- Encourages innovative approaches to patient care in collaboration with clinic management team.
- Provides leadership in teambuilding. Creates a climate in which people want to do their best. Lead and manage staff through influence and change.
- Support and implements specific customer service, financial goals & objectives and quality initiatives consistent with SCCA's strategic plan and goals.
- Works collaboratively with marketing and/or network efforts in sharing program information, participating in planned activities, and serving as a nursing resource to affiliates/network partners.
- Develops a regular method of communication with providers to provide information on organization issues, gain input regarding specific issues, and resolve concerns or problems.
- Represents the clinics (and SCCA) at appropriate meetings both within SCCA, our affiliates and the broader community.

Financial Management
- Prepares and monitors the operating budget.
- Evaluates the impact of clinic or corporate changes that will affect the clinical staff and budget.
- Analyzes financial impact of internal changes and implements clinically sound cost-efficiencies.
- Prepares and analyzes operational, productivity and financial reports that review the overall effectiveness
- Responsible for monitoring billing rule changes specific to clinical services being provided in their department and coordinating necessary changes to CDM and fee sheets with CDM Coordinator.
- Annually review departmental CDM for accuracy of services provided in the department.
- Establish audit plan for monitoring effectiveness and accuracy of revenue cycle flow.
- Responsible for timely charge capture. Responsible for annual review of revenue cycle process in department including review and update of departmental billing policies and procedures. Documentation of this review should be available upon request.

Customer Service
- Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through.
- Meets the expectations and requirements of internal and external customers.
- Acts with customers in mind; anticipates customer impact of decision
- Establishes and maintains effective relationships with customers and gains their trust and respect

Professional Development
- Continues professional education in both clinical nursing and management.
- Participates in selected nursing professional organizations.

Other :
Perform other duties and special projects as requested by the Director of Ambulatory Services.

HIPPA - Patient Privacy
Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.

HIPPA - Employee Privacy
Demonstrates knowledge and understanding of, and maintains confidentiality of employee information and SCCA strategic plans and initiatives, financial information or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize employee rights or organization's operations. Accesses and uses the minimum necessary employee and organization information to perform job responsibilities and duties and only for authorized purposes.

IV.A. Training, Education and Experience (Required)    
1. Current Washington State Registered Nurse license preferred
2. A master's degree in healthcare or business or an equivalent combination of education and experience.
3. Progressive responsible administrative experience for 5 or more years.
4. Strong written and verbal communication skills with the ability to communicate clearly, effectively and concisely to a variety of audiences
5. Demonstrated leadership skills
6. Strong Human Resource skills
7. Proficiency in use of standard office computer software programs, equipment and clinical information systems.

IV.B. Education and Experience (Preferred)    
- Oncology experience
- Specialty certification in field
- Certification in LEAN methodologies or equivalent    

If interested, please apply online at

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