Bioinformatics Support Scientist
As the leading provider of informatics solutions for Genomics research labs, GenoLogics (an Illumina Company) prides itself on customer success. Our vision is to catalyze life sciences research, advancing the early detection, prevention and treatment of disease. Join us in our quest!
Responsible for providing second-level support and training to customers, in-house support scientists and Field Applications Scientists on Illumina's Genome Analyzer data pipeline and analysis applications.
Duties and Responsibilities:
Troubleshoot issues related to pipeline software system performance
Develop and coordinate advanced informatics training for customers
Assist customers with and provide analysis of customer data
Actively participate in product development teams capturing customer needs and feature requests, support of customer beta tests, and development of training and documentation prior to product launch
Develop and maintain positive relationships with customers
Help to maintain and increase product usage through technical presentations and demonstrations including pre-sale support
Develop and improve key company processes that support our mission of building a world-class customer support organization.
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Preferred Educational Background:
PhD/MS in Bioinformatics, Statistics, or Statistical Genetics required, or M.S. with sufficient experience in a bioinformatics related field
Preferred Experiential Background:
Biotech experience preferred with previous experience in a direct external customer support role.
Demonstrated understanding of bioinformatics/genetics, sequence alignment algorithms or related disciplines.
Experience with scripting languages (e.g. perl, PHP), preferably in a Unix/Linux environment.
Experience with common software toolkits a plus.
Basic experience in software installation on Unix desired.
Demonstrated written and verbal communication and training skills.
This is a field based role covering the UK,
Competitive salary and excellent benefits on offer
The closing date for application is 13th November 2015. For further information on this role, please apply via the link,