Associate Director of Field Clinical Operations

Job Location
San Diego, CA 92122

Competitive benefits package includes health, dental, vision, ESPP, PTO & 401(k)

Job Description

The Associate Director/Director of Field Clinical Operations will develop the support strategy for Diagnostic, Clinical and Applied markets to meet customer expectations and requirements, and coordinate the implementation of the strategy through collaboration with the field teams, business units and management.


  • Responsible for field compliance, complaint audits, training of field personnel on findings, FDA requirement and compliance
  • Responsible for clinical education of the field employees FAS and FSE, ensuring that the team understand and is trained on the requirements of those markets
  • Work closely with Clinical Affairs to support the activities as well as our customers during clinical trials (service and support activities)
  • Guide our clinical and applied Specialist Networks in their activities
  • Work with Americas clinical and applied markets Business Unit management to define support requirements, business need and timescale
  • Collaborate with head quarter customer solutions management (Tech Support, Product Support, New Product Transfer, Training, Customer Service, Field Service and Support) to plan and implement support plans for new and existing clinical and applied products.
  • Coordinate the support activities for clinical and applied products and markets
  • Act as the point of contact in for service and support in America for the BUs, Concierge service, training, quality and regulatory in regard to clinical and applied support matters
  • Coordinate implementation and support of NIPT tech transfers and early access clinical tests in Americas
  • Work with the District Managers to develop and coordinate well defined and standardized FAS support activities for clinical and applied markets

Preferred Experiential Background:

  • Diagnostics and Clinical experience in the life science or biotechnology environment is required
  • Extensive experience in the support of diagnostics, clinical and applied customers required.
  • Previous experience in the development and implementation of customer support strategies in the molecular diagnostics market highly regarded
  • Exceptional interpersonal, collaboration and customer service skills.
  • Excellent written and verbal communication skills.
  • Solid experience independently solving problems and working effectively in a team environment.
  • Ability to display leadership of highly motivated teams in a fast paced and dynamic environment.
  • Must be very detail oriented.
  • This role will involve international travel from time to time

Preferred Educational Background:

  • Minimum of MS in molecular biology or chemistry required.
  • Higher level degree in above and business highly regarded

EOE / Minorities / Females / Veterans / Disabled

About Our Organization

Headquartered in San Diego, California, Illumina (NASDAQ: ILMN), is a leading developer, manufacturer, and marketer of next generation life science tools and integrated systems for large-scale analysis of genetic variation and biological function. These systems are enabling studies that were not even imaginable just a few years ago, and moving us closer to the realization of personalized medicine. With the innovative advances in our sequencing technologies, we are rapidly impacting the clinical market in areas such as reproductive health and oncology. The expanding Illumina oncology portfolio of next- generation sequencing NGS and microarray technologies is revolutionizing cancer genomics research. Our customers include a broad range of academic, government, pharmaceutical, biotechnology, and other leading institutions around the globe.

lllumina has experienced phenomenal growth from $10 million in revenues in 2002 to over $1.4 billion in 2013. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review. As of August 2014, the company had a $24 billion market capitalization.

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