Applications Analyst

Organization
Partners HealthCare Personalized Medicine
Job Location
Cambridge, MA 02139
Job Description

About Our Organization
    

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
 
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
 
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors.  These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
 
    
Department Overview
    

Partners HealthCare Personalized Medicine is a global leader in the field of personalized medicine. We employ genetics techniques to improve the care of patients and to drive medical discoveries.  Partners Personalized Medicine offers genetic tests used in cardiology, hearing loss and other disease areas and is instrumental in improving the handling of genetic results in the clinical environment.  We also work with novel technologies to facilitate genetic and genomic research.

 

Our Information Technology (IT) team has developed and broadly deployed IT infrastructure that makes new kinds of care delivery processes possible.  Our systems make it possible to implement continuous learning processes within laboratories, integrate genetic results into the electronic health record, alert clinicians when new information emerges on a genetic variant that could materially improve the care of one of their patients, and enable laboratories to form federated networks to advance genomic knowledge together.
    
General Overview
    

Partners Personalized Medicine leverages advances in genetics to help realize the promise of personalized medicine and improve the care of patients.  Construction of IT systems to support research and clinical use of genetic data are a critical part of this mission.  The systems we build and maintain are used extensively within Partners HealthCare and we have begun to distribute a set of key applications, the GeneInsight Suite, to other laboratories and healthcare providers.  As the use of the GeneInsight Suite grows, our configuration, deployment, analysis, specification and quality processes will need to scale appropriately.  The Applications Analyst will play a key role in these areas and by doing so will become a part of ensuring patients facing life threatening diseases receive the maximum benefit from genetic advances.
    
Major Duties
    

The GeneInsight Suite is currently made available through a software as service model. The Applications Analyst will be the primary line of support for our customers, investigate bugs and feature requests identified by customers, assist in documenting and executing complex test cases based on the functional requirements and provide analysis for new functions needed for the application. The position will also assist in functional, regression and user acceptance testing.

 

In addition, the Applications Analyst will serve as a liaison between developers and customers.  The successful candidate will discuss use cases, resolve questions related to requirements and manage customer needs and expectations.  The Application Analyst will also be involved in writing and updating GeneInsight Suite user guides.

 

It is important to recognize that the GeneInsight team is a relatively small organization where individuals are called upon to wear many hats.  As such, responsibilities outside of those described above may be assigned.

 

We are looking for an individual that will thrive as a member of an intense, high performing team. A desire and ability to take ownership of projects and drive them to completion is critical.
    
Skills/Abilities/Competencies
    

·         Required

o   Detail oriented with the ability to identify and concisely document defects, enhancements, and support requests with clarity

o   Ability to clearly communicate with clients and gather information on user needs

o   Proactive customer service attitude

o   Ability to respond and resolve support requests within timeframe of service level agreement

o   Excellent written and oral communication skills

o   Ability to prioritize and execute tasks in a high-pressure environment

o   Ability to work independently as well as in a team environment

o   Ability to meet assigned project deadlines

o   Strong interpersonal and relationship building skills

o   strong team player

·         Preferred

o   Knowledge of genetics, genomics, or biological laboratory processes

o   Knowledge of clinical processes / clinical systems

o   Experience working with distributed applications

o   Experience with requirements or test case management tools

o   Healthcare experience

o   21CFR820 Quality Systems experience
    
Qualifications
    

·         Bachelor's Degree or equivalent experience

·         Experience in analyzing business/end user requirements

·         5+ years in IT

·         Ability to understand simple to moderate complexity genetic research and clinical processes

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