Application Scientist

Organization
Omicia Inc
Job Location
Oakland, CA 94612
Job Description

As a member of the Customer Success team you will be responsible for providing outstanding support to Omicia’s customers. You’ll need to learn the product quickly and deliver front-line support, implementations and training to users in the field. In addition, you will collaborate with our growing sales team, delivering customer demos and supporting customer product evaluations. In addition to the direct customer interaction, you’ll help define, document, and develop the support processes. This is a great growth opportunity for those interested in helping to make clinical genomics a reality in the field. 

Responsibilities

  • Develop and maintain positive relationships with customers
  • Coordinate new customer implementations and go lives including workflow definition, onboarding and user training
  • Manage and resolve customer support issues
  • Support customer product evaluations and deliver configured customer demos
  • Where required, escalate technical product issues to the engineering team, and work with engineering to facilitate resolution
  • Build support infrastructure and processes, developing documentation and training materials
  • Analyze support case trends and reporting back to the product team to help improve the product
Requirements
  • Master’s degree in Life Sciences (Molecular biology, Genetics, Computational Biology) or equivalent experience
  • Prior experience supporting customers in a highly technical field, with demonstrated commitment to customer success, required
  • Experience working with next-generation sequencing and genetic variant data
  • Experience with scripting languages and SQL querying. Experience with LIS integration highly desirable
  • Highly motivated with the ability to work independently and in a dynamic team environment
  • Excellent problem solving and communication skills
  • Fast learner with a passion for building software products that truly advance the field of genome interpretation
How to Apply

Please email your resume and cover letter to [email protected]

About Our Organization

Omicia pioneers new informatics approaches that power next-gen sequencing applications for clinical testing, translational research, and drug development. 

Omicia’s Opal™ platform integrates genome analysis algorithms and automated clinical annotations, enabling labs to identify and report on disease-causing genes with unprecedented accuracy and efficiency. 

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