Skip to main content
Premium Trial:

Request an Annual Quote

Field Service Engineer (Expert) - GCMS/LCMS

Organization

Agilent

Job Location

Remote Location
Washington, WA 98121-1498
United States

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent field service engineers help customers solve issues at labs where scientists are making discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a field service engineer, you will work at a variety of labs, so having a solid understanding of Agilent's portfolio, and continuously learning about new instruments, software and consumables, is key. Applying your creativity, complex problem-solving skills, and can-do attitude is essential. Compliance and reporting are also important responsibilities, such as documenting and ordering components using a variety of databases. Having a natural instinct to deliver the highest-levels of customer service is vital.

You will be responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May train other field engineers or customers. May calibrate equipment on-site for large volume customers.

 

Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.

Requirements

  • A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
  • 8+ years of experience in a similar position or experience as an end user
  • Experience with GCMS or LCMS preferred
  • Experience with troubleshooting and problem solving
  • Experience with the Agilent solutions is desired but not essential
  • Verbal and written communication is clear, respectful and timely
  • Must have a valid Driver's License
Career Blog headlines

Cycle Repeat?

Nature News writes that some researchers are concerned that an infusion of funding for the National Institutes of Health could lead to another "boom and bust" cycle.

Enrollment Down

According to the Chronicle of Higher Education, enrollment at colleges and universities in the US was down this spring, as compared to 2020.

The Pandemic and Women in STEM

The New York Times reports on how the COVID-19 pandemic may affect women in STEM.

Missing from the Top

A new report finds that women, especially women of color, are missing among the high-earners at research universities in the US, the Chronicle of Higher Education writes.