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GE Healthcare, AB Sciex Partner on Support Services

NEW YORK (GenomeWeb News) –GE Healthcare and AB Sciex today announced a collaboration to offer customers of GE's Smart Asset Management Services (SAMS) in North America the option for on-site service and maintenance support of AB Sciex mass spectrometry systems.

The deal, the companies said, will provide customers convenience and productivity gains associated with SAMS, while allowing access to the service and applications expertise of AB Sciex. Under the terms of the agreement, AB Sciex will supplement the on-site work of GE Healthcare service engineers with its own service and support as needed.

Other terms of the deal were not disclosed.

"Laboratory managers are increasingly looking to have one point of contact for service and repair in order to reduce costs, reduce instrument down-time and increase productivity," Eric Roman, president of global commercial operations for GE Healthcare Life Sciences, said in a statement. "This agreement with AB Sciex in North America is an illustration of our strategy to provide the highest quality service support for our customers."

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