NEW YORK (GenomeWeb) – Telehealth genetic counseling service provider GeneMatters is joining with Clear Genetics, maker of a chatbot that helps counselors triage cases, to offer a combined human-automated system to healthcare providers. This combination is intended to address the ongoing shortage of genetic counselors.
Patients signing on to a health system's genetic telehealth portal will first go through Gia, the automated triage engine from Clear Genetics, a San Francisco-based startup that came through the Y Combinator business accelerator. Complex cases would be handed off to live GeneMatters counselors, the companies said today.
"This partnership allows us to provide a robust, turnkey solution for our customers looking to simplify the delivery of genetic services. From pretest to return of results and ongoing care, patients will have Gia at their fingertips and GeneMatters a phone call away," Clear Genetics CEO Moran Snir said in a statement.
"This partnership with Clear Genetics wholly supports our mission to help more patients, while personalizing and improving the efficiency of healthcare delivery," added Jill Davies, CEO and cofounder of Minneapolis-based GeneMatters.
Both companies count hospitals, large health systems, medical clinics, genetic testing labs, and employers as customers. They cover fields including hereditary cancer, reproductive health, cardiology, and neurology.