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Amersham Modifies Service Contract Model

NEW YORK, May 12 - Amersham Biosciences said today that it is revamping its instrumentation service agreement model to give customers more flexibility.


The new service package, called Your Agreement, allows customers to create a customized service plan, with options available for agreement length, response levels, coverage hours, preventative maintenance, parts covered, software upgrades, and computer support and training.


"Traditionally, the one-size-fits-all one- to three-year pre-packaged offers were the standard practice in the drug development industry," said Nicola Raw, marketing director, service, at Amersham Biosciences, in a statement.


The new model is expected to provide greater flexibility "at a time when our customers are facing capital funding restrictions," Raw said.

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