Service Line Manager

Organization: 
Fred Hutchinson Cancer Research Center & Seattle Cancer Care Alliance
Job Location: 
Seattle,WA
Job Description: 

Breast cancer patient care is provided at multiple sites, including the breast health and medical oncology clinics at the SCCA, surgery and inpatient care at UWMC, and the women's clinic at Harborview Medical Center (HMC). Specific activities of the breast oncology service line include breast health primary care, detection and diagnosis of breast disease, diagnosis and multi-specialist evaluation and treatment of breast cancer, genetic counseling and testing, translational research in the clinical setting, clinical and research data collection, community outreach and public education.

The service line manager is responsible for the coordination and development of these services across all sites. Management of the breast cancer service line includes networking with key contacts within the breast cancer service lines at SCCA, UWMC, and HarborviewMedicalCenter as well as the departments of Medicine, Surgery, Radiation Oncology, Pathology, and Radiology. Successful service development will require the ability to create, plan and execute strategic goals that integrate both standard of care and innovative research therapies to provide the highest quality breast care available.

This position is also instrumental in identifying gaps and opportunities to improve the clinical processes that support both standard and research care. In addition, this position requires focused attention on identifying external opportunities for promotion of the service line, seeking new opportunities for growth and innovation, and networking within the Seattle metropolitan community, King County, Washington State and United States.

This position is responsible for overseeing growth and development, including monitoring of operations and finances, developing an operating plan, and tracking and benchmarking activity and production statistics (e.g., operating block capacity, clinic capacity and production, revenue cycle efficiencies and impact of clinical research on clinical care and patient volumes) across all sites.

This position is responsible for the development of the service line clinical and outcomes metrics and has experience in process improvement, process metrics, and change management.Reporting Relationships

Reports to the SCCA Director of Solid Tumor Service Line Management, Partners with the Medical Directors and physician leaders in the Breast Oncology Service Line. Collaborates with the UWMC/SCCA Service Line Administrator, SCCA Women's Center, SCCA Radiology, Roosevelt Clinic, and Surgery Clinic at UWMC,
HarborviewMedicalCenter, the Departments of Medicine and Surgery in the School of Medicine, and the FredHutchinsonCancerResearchCenter and others, as appropriate.

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