Senior Commercial Operations Representative

Pacific Biosciences
Job Location: 
Menlo Park, CA
Job Description: 

This position directly supports our Commercial Operations, including Order Management and Customer Services, as well as Pricing, Invoicing, Credit Evaluation, Cash Collection and Cash Application. This position will strive to respond timely to customer inquiries and requests and maintain the highest level of Customer satisfaction. Provides reliable data for audits, reporting, and planning purposes. Actively participates in quote-to-cash, and cross-functional process improvements.

• Support to Sales during pre-sales negotiations (quotations, bid preparation, special requests in the quoting stage)

• Order Validation process (terms and conditions analysis and escalation as appropriate)

• Order confirmation and processing

• Order shipment: cross-functional coordination to ensure timely and correct delivery

• Order invoicing in compliance with revenue recognition policy

• Collections and Cash receipt process

• Returns process management – including credit notes and re-bills

• Order to invoice follow-up (open order report management, follow-up on any special contractual obligation) to ensure the most accurate and fast time-to-collection

• Customer Call management: Collection Calls, order/billing inquiries; escalation and cross-functional solution of any issues/requests

• Commercial Ops reports and analysis (management reports, SOX reports for orders, invoices, shipments)

• Pricing implementation and execution

• Audit compliance (document controls, process controls, reports, cooperation with PacBio’s External Auditors)


• 5+ years of experience in the function (International experience is a plus)

• Very good communication skills (both verbal and written)

• Performs highly accurate work (high attention to detail)

• Fast learner

• Ability to successfully work in a dynamic environment, subject to change as the business expands

• Customer-oriented

• Able to work under pressure and tight timelines

• Problem solving attitude and cross-functional perspective

• Ability to initiate and complete process improvement through influence/teamwork

• Understanding of basic SOX rules relative to order management including invoicing and revenue recognition

About Our Organization: 

Pacific Biosciences’ mission is to transform the way humankind acquires, processes and interprets data from living systems through the design, development and commercialization of innovative tools for biological research. The company has developed a novel approach to studying the synthesis and regulation of DNA, RNA and protein. Combining recent advances in nanofabrication, biochemistry, molecular biology, surface chemistry and optics, Pacific Biosciences has created a powerful technology platform called single molecule, real-time, or SMRT™, technology. SMRT technology enables real-time analysis of biomolecules with single molecule resolution, which has the potential to transform the understanding of biological systems by providing a window into these systems that has not previously been open for scientific study.