Inside Sales

Organization: 
Illumina
Job Location: 
San Diego
Salary: 
DOE
Job Description: 

Initial point of contact for pre-sales customer inquiries and outbound prospecting. Manages the entire sales process for specific products lines, accounts and/or sales opportunities below a defined dollar amount via phone and e-mail. Includes engaging with existing customers and qualified sales leads, guiding customers to the Illumina products that best meet their needs, coordinating with internal resources to address customer questions/objections, providing budgetary pricing, creating and submitting individualized quotes, negotiation and overcoming obstacles and closing the sales process through the point of order receipt. Works closely with senior field sales representatives to meet and exceed sales quotas for a specific product line and/or sales territory.

Tasks and Responsibilities:

•Initial point of contact for pre-sales customer inquiries and outbound prospecting.
•Manages the entire sales process for specific products lines, accounts and/or sales opportunities below a defined dollar amount via phone and e-mail.
•Includes engaging with existing customers and qualified sales leads, guiding customers to the Illumina products that best meet their needs, coordinating with internal resources to address customer questions/objections, providing budgetary pricing, creating and submitting individualized quotes, negotiation and overcoming obstacles and closing the sales process through the point of order receipt.
•Works collaboratively with senior field sales reps to meet and exceed sales quotas for a defined product line and/or sales territory.
•Includes establishing new customers and maintaining/growing existing customer accounts.
•Establishes and maintains strong, positive, productive relationships with customer accounts including product end-users, management and purchasing contacts.
•Makes outbound contact to existing and prospective customers to identify sales opportunities, promote relevant marketing/sales promotional programs and initiate the sales process.
•Responsible for entering and maintaining lead, customer, sales opportunity forecast, funding source and competitive intelligence data into CRM database.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Requirements: 

Preferred Educational Background:

•Bachelor’s degree or the equivalent in a business, science or technical field required. Genetics, molecular biology, or a closely related field strongly preferred.
•M.S. or Ph.D. degree in genetics or a related field a strong plus.
•MBA degree a plus.

Preferred Experiential Background:

•3+ years successful sales experience with a technical product line preferred.
•Solid fundamental understanding of genetics.
•Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others.
•Genetic analysis sales, customer service or technical support experience preferred.
•Familiarity with the Illumina product line a plus.
•Outstanding listening, verbal and written communication skills.
•Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personality types. Ability to work well with highly educated research scientist customers.
•Strong ability to indentify customer needs, obstacles to the sales process and solutions using Illumina products & services.
•Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint).
•Experience working with SalesForce.com or a similar CRM database a plus.
•Strong business sense, instinct and personal drive.
•Team goal oriented with a focus on achieving team sales performance metrics through personal contribution and teamwork.
•Efficient time management skills with the ability to stay focused on primary business objectives in a fast-paced, dynamic environment.

Equal Opportunity Employer

Contact Information: 
About Our Organization: 

Illumina is a leading developer, manufacturer, and marketer of life science tools and integrated systems for large-scale analysis of genetic variation and function. These systems are enabling studies that were not even imaginable just a few years ago, and moving us closer to the realization of personalized medicine. With rapid advances in technology taking place, it is mission-critical to offer solutions that are not only innovative, but flexible, and scalable, with industry-leading support and service. We strive to meet this challenge by placing a high value on collaborative interactions, rapid delivery of solutions, and meeting the needs of our customers.

Our customers include a broad range of academic, government, pharmaceutical, biotechnology, and other leading institutions around the globe.