Manager, IT Infrastructure Operations

Organization: 
Genomic Health, Inc.
Job Location: 
Redwood City, CA
Job Description: 

The Manager, IT Infrastructure Operations, is a key contributor to the IT Infrastructure Services team. Reporting to the Associate Director, Infrastructure Operations and Services, this individual will provide both technical and people leadership to an existing team responsible for implementing, and providing ongoing operational support for, the compute, storage, and network infrastructure at Genomic Health in accordance with our defined reference architecture.

This person will have demonstrated experience with a broad range of technologies, as well as prior experience managing teams. They will have a systematic approach to their work, a strategic understanding of the role of Information Technology in the organization, and will work closely with key IT stakeholders and the Infrastructure Services Engineering team to solve a wide range of strategic and tactical needs with comprehensive and sustainable solutions.

- Use interpersonal and technical skill to lead the day-to-day activities of the team and build relationships with the extended IT organization
- Provide guidance and recommendations regarding operational aspects of application / system performance and supportability to the software engineering, database, and business intelligence teams
- Take an ownership role in the operational support of infrastructure solutions by implementing, and managing systems through their lifecycle
- Contribute to the selection and implementation of infrastructure monitoring and reporting tools
- Document infrastructure operational runbooks, work instructions, and checklists
- Act as an escalation resource for the support team when troubleshooting infrastructure problems
- Act as a mentor and resource to peers in the operations team and support staff
- Participate in design review discussions with other members of the IT Infrastructure Services team
- Advise management on ongoing needs and issues related to compute, storage, and network infrastructure

- 10+ years of infrastructure operations experience supporting either Production or Development/QA organizations
- 3 - 5 years' experience in a senior engineering or team leadership role
- General experience in a wide variety of technical areas including, but not limited to: networking, compute, storage, backup and restore, telephony (especially unified communications), monitoring, and performance analysis
- Specific experience with Microsoft Hyper-V technology, Dell bladed chassis, Cisco networking equipment, Compellent and / or Isilon storage, and Linux high performance clusters is a plus
- Must have excellent verbal and written communication skills, with the ability to maintain open communication with internal employees, managers and customers as needed
- Must be able to accurately document system changes and tasks - creating analysis documents, instruction sheets, and systems documentation for completed systems as appropriate
- Ability to integrate and apply feedback in a professional manner
- Ability to prioritize and drive to results with a high emphasis on quality
- Ability to work with very little supervision and take ownership of assigned projects
- Experience and understanding of HIPAA, Sarbanes-Oxley, and similarly regulated environments is a plus

TRAVEL, PHYSICAL DEMANDS AND WORK ENVIRONMENT :
- Travel Requirements: Minimal Travel
- Standing or sitting for long periods of time may be necessary
- Some lifting (greater than 25 pounds) may be necessary

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