Client Service Associate

Verinata Health an Illumina Company
Job Location: 
Redwood City, CA
Job Description: 

The Client Services Associate (Associate Customer Support Specialist, under Illumina, Inc.) is responsible for assisting Verinata Health achieve its sales and revenue goals by providing exceptional support to Verinata Health customers, the Verinata Clinical Laboratory and Clinical Account Managers (CAM). This position will report to the Manager of Client Services.


•Receive and respond to telephone inquiries and e-mail messages from customers (physician offices and laboratories), CAMs and general patient inquiries or transfer to billing group.

•Assist field team in account set-up including:
oEntering and updating client information in the customer relationship management CRM software
oSupply test requisition forms, shipping kits, and other materials
oEnter new client information in shipping material fulfillment system

•Document reporting or call history in software for all client interactions in the CRM

•Manage and distribute materials to all new and existing clients as requested

•Work with the CLIA lab to ensure client information is correctly entered

•Re-delivery of patient reports as requested by the client

•Other duties as may be assigned from time to time


•Bachelor’s degree or an equivalent combination of education and experience.

•Minimum 1 year of customer service experience in a medical or health care related industry is preferred.

•Ability to manage multiple tasks and demands to completion in a dynamic office setting.

•Excellent written and verbal communication skills are required, as is technical computer proficiency (Word, Excel, etc.)

•Knowledge of laboratory procedures and processes is helpful, experience a plus.

•Must be flexible to work different shifts.

Contact Information: 

To be considered for this opportunity, please submit your resume to:

Illumina is an equal opportunity employer.

About Our Organization: 

Verinata Health, now part of Illumina, Inc, is driven by a sole and extraordinary purpose – maternal and fetal health. Through its proprietary technologies, Verinata offers non-invasive tests for early determination of fetal chromosomal abnormalities. The company’s mission recognizes and supports the national guidelines recommending first trimester aneuploidy risk assessment and aims to reduce the anxiety associated with today’s multi-step prenatal screening process. Verinata Health believes that all women who desire such a risk assessment should be offered a single blood draw test with a definitive result. Verinata’s first product is a non-invasive, early prenatal diagnostic test capable of determining fetal chromosomal abnormalities including trisomy 21 (T21), which is associated with Down syndrome.

Verinata Health is located in Redwood City, CA. We are looking for enthusiastic and self-motivated talent with demonstrated experience in working in a collaborative environment to further advances in maternal and fetal health care. This opportunity to work within a small entrepreneurial team offers tremendous growth opportunities, with competitive benefits and compensation.

We are seeking a Client Services Associate who is highly motivated to join our efforts to offer non-invasive prenatal testing.