Genomic Services Coordinator (Contract)

DNA Genotek
Job Location: 
Ottawa, ON, Canada
Job Description: 

DNA Genotek is a rapidly growing Canadian biotech company that has become the recognized world leader in DNA collection products. Our success is based on the strong relationships we've built with our customers and the exceptional talent of our employees. We pride ourselves on offering a fun, positive and high performance environment that supports the continued growth and development of all employees. We hope you are interested in joining our team as we are currently in search of a Genomic Services Coordinator.

The Genomic Services Coordinator at DNA Genotek will develop and manage global clients and partner relationships with the goal of maximizing sales of genomic services. They comprehend and utilize product features and benefits accompanied with selling skills to identify and qualify leads, initiate the sales process and successfully promote and close sales of Company genomic services to achieve or exceed the assigned sales plan.

Additionally you will:

  • Coordinate the entire sales process for assigned accounts. Demonstrate use of telephone selling skills, such as making compelling opening statements, connecting with the customer, building relationships, asking open-ended and high gain questions to determine needs, provide solutions through the use of our products, creating the value proposition and closing the deal.
  • Achieve or exceed the territory sales plan by maintaining existing business, developing incremental business in existing accounts, and conducting cold calls to develop new accounts.
  • Participate in sales and product training, marketing campaigns, and special projects as presented by the Company to develop appropriate selling skills consistent with Company philosophy, policies, and procedures.
  • Maintain comprehensive documentation of account engagements using the Company’s customer relationship management software.
  • Prospect and develop relationships with new customers. Coordinate on-going customer relationships with a particular focus on up-selling and cross-selling. Consistently attain or exceed assigned sales, profit, and market share goals.
  • Make outbound telephone calls to all organizational levels and functional areas where purchasing decisions are made.
  • Utilize multiple data sources to analyze and develop sales opportunities. Communicate key competitive activities, market trends, and changing customer development plans and priorities.
  • Develop product knowledge sufficient to successfully conduct an effective conversation with clients and ongoing sales engagement.
  • Assist customers with understanding molecular biology and genomic technologies offered and assist in making decisions on project strategies.
  • Manage and maintain relationships with service providers (follow-up on quotes, timelines, turnaround times, customer satisfaction, Supply Chain and Quality support as required).
  • Requirements: 


  • Minimum Bachelor of Science degree or equivalent combination of relevant job experience and training, preferably in Life Sciences.
  • Preferred graduate degree in Molecular Biology, Genetics, Life Sciences or other related field.

  • Previous direct sales experience, preferably with phone sales and lead generation.
  • Previous supplier management experience would be an asset.
  • Project management experience an asset.
  • Excellent verbal communication skills with the ability to convey complex concepts and influence potential buyers, both in person and over the phone.
  • Tenacity, drive and eagerness to succeed in sales as part of a dynamic team in a high growth environment.
  • Excellent organizational skills to manage the sales process across multiple account engagements.
  • Contact Information: 

    To apply, please forward your resume to: