Principal responsibilities of this position include overall Production Support of Complete Genomics’ internal Application Stack, which would include:
• Provide first-level support to the Business Process Automation group’s applications, including troubleshooting production software and data issues.
• Working directly with users to identify issues.
• Identify and Implement bug fixes or configuration changes in coordination with both IT Operations and Software Development
• Identify and Implement Process Improvements that will lead to greater reliability and minimized downtimes for the Application Stack
• Ensure adherence to the SLA
• Develop infrastructure and tools for system monitoring and performance measurement
Required Technical Skills:
• Strong experience with Microsoft SQL Server databases, T-SQL, stored procedures
• Proven ability to debug production issues including multiple complex software systems and databases
• Experience supporting systems in mission-critical environments
• Minimum of 3 years in working on large-scale production software systems
• Equivalent of 5 or more years in a Technical Services position
• Good understanding of Linux systems administration, excellent systems and application level troubleshooting skills
• Experience monitoring systems health and analyzing log files
Additional Desired Skills:
• Software development background (Java, .NET, C/C++, PHP, Python, Unix Scripting)
• Strong engineering aptitude and demonstrated ability to apply those skills
• Ability to manage and prioritize high support load to closure or escalation
• Ability to document cases to ensure escalation
• Experience operating in a 24/7 production environment & being front line support
• Ability to solve problems and think creatively
• Excellent teamwork, communication (verbal and written), and customer-facing skills
• Ability to multitask several critical issues simultaneously
• Ability to work cooperatively with peers, managers, and others organizations
• Able to work in a fast-paced, demanding environment
• Able to work as part of a team
• Bachelor's degree in Computer Science (preferred) or a technical major
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