Sr Application Specialist

PREMAS Life Science
Job Location: 
Job Description: 

POSITION : Sr Application Scientist-Illumina.
Location: Delhi.
Job Summary: As a key member of the in-house Technical Support Team, you will serve as a key technical lead in Premas Lifescience-Illumina's Customer Solutions Team based out of India. You will act as a primary Technical contact for Illumina customers and provide technical guidance regarding Illumina's products and scientific support to assist in the interpretation and troubleshooting of experimental results for customers using Illumina's high throughput genetic analysis systems (Next Generation sequencers- Genome Analyzers, Miseq & HiSeq and Array Platforms- HiScan/iScan ,SQ Module and Bead Express). You will provide training to customers and to other commercial employees at Illumina on products, problem solving, and customer service skills.. As a member of the Customer Solutions Team you ensure that Premas Lifescience provides its customers with world class technical support. Premas Lifescience will provide you with hands-on product training, a competitive salary.

Job responsibilities include but are not limited to:
• Develop and implement all SOPs, processes, and communication channels necessary for establishing an Indian technical support function.
• Professionally and efficiently triage, troubleshoot, and resolve complex customer complaints.
• Provide technical guidance regarding Illumina's products to existing and prospective customers.
• Assist customers with the design and selection of assays/probes for custom products by utilizing in-house resources, and public and private databases.
• Provide customer feedback to marketing team.
• Provide training on Illumina's products and services to new employees and customers.
• Assist in developing and improving key commercial applications in
Agri ,Vety and public health using Illumina platform.
• Ensure key performance metrics, including customer response time, issue resolution time, and departmental efficiency, are met or exceeded


Education and Experience:
• Ph.D. (or M.S. + 3 years relevant experience) in Biochemistry, Molecular Biology, or Genetics.
• Hands-on laboratory experience using, developing, or troubleshooting a wide range of molecular biology protocols such as PCR, NGS, Automated sequencing, gene expression analysis, SNP genotyping and related protocols
• Desirable to have Experience analyzing microarray data for gene expression analysis and/or genotyping analysis.
• Desirable to have exposure on Automated Sequencing
• Demonstrated ability to troubleshoot complex problems.
• Familiarity with molecular biology protocols such as PCR, microarray hybridizations, or genotyping required.
• Demonstrated ability to write technical or marketing documentation
• Demonstrated training or teaching experience
• Good written and verbal communication.
• Commitment to providing outstanding customer service
• Written and oral fluency in English and Hindi.
• Excellent analytical, problem solving and interpersonal skills required
Willing to travel up to 50%.

Contact Information:
Subscribe your CV as “ Sr Application Specialist”

About Our Organization: 

PREMAS Life Sciences a Division of PREMAS Biotech, established in 2005, is a niche supplier of Cutting edge Life Sciences and Molecular Diagnostics products in India.
Currently headquartered in National capital region of India ( New Delhi) PREMAS prides itself on a knowledge based representation of select range of innovative & game changing Technologies covering instruments, reagents, consumables and associated services to pan Indian customers via our own direct sales and marketing network.

PREMAS Life Sciences has a strong leadership team comprising of Scientific, Techno commercial and Business professionals with in depth knowledge and experience of Indian Life sciences and Molecular Diagnostic landscape.

Our Life Sciences business started with a successful association of launching Illumina (a leading Global Genomics player) products in India and in just over 4 years we have established a wide network of satisfied users across India. In a short period of time PREMAS has acquired a reputation of a high quality vendor operating with highly ethical values and a well managed world class sales and after sales support structure. PREMAS currently caters following key market segments in India
• Life Sciences Research (both Government and Private labs)
• New Drug discovery
• AgBio R&D
• Molecular Diagnostics

PREMAS has a deep culture of quality and have implemented following
• ISO certification
• Successful implementation of Toyota lean management