Field Service Engineer

Organization: 
Cepheid - US
Job Location: 
Los Angeles, AZ
Job Description: 

Successful candidate will be responsible for service support for our GeneXpert Product line, focusing on the Infinity system. The job will offer a challenging role for a individual who enjoys the fast pace of a rapidly growing company that has cutting edge technology and market leadership in the Molecular Diagnostic market.

- Territory includes: Arizona, California, Nevada and New Mexico.
- Field Service rep preferably lives in: Phoenix, Los Angeles, or San Diego.
- Travel throughout the Southwest and sometimes to Europe on short notice to support the company's products and field service partners.
- Work on-call designated weekends to provide service support within a short period of time.
- Partner with the Field Technical Service Support group to do installations and customer training.
- Provide support of highly technical and/or sophisticated products.
- Achieve and exceed Customer Satisfaction objectives
- Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software.
- Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support.

- A Bachelor's Degree in Electronics or an Engineering related discipline required.
- Minimum of 5 years experience in field service required.
- Prior experience of providing hardware and software improvement feedback, lifecycle maintenance, sales support, and technical services preferred.
- Capable of handling advanced complaints, troubleshooting, and knowledge of GMP & ISO requirements is essential.
- Strong leadership skills with the ability to effectively supervise others' when needed.
- Possess the ability to work with customers and vendors at both a business & technical level.
- An exceptional time management skill is a must.
- Ability to conduct presentations of technical information concerning specific projects or schedules necessary.
- Experience with computer hardware and software is essential.
- Capable of interacting positively across all levels of the organization is essential.
- Capable of explaining technical procedures in writing or verbally is essential.
- Ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.
- Ability to work independently and be self - motivated is required.
- Able to travel approximately 75% of the time.
- Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause and implement corrective action. Troubleshooting skills with automation robotics preferred.
- Ability to work independently with limited supervision is essential.
- Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary.

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