Field Service Technician

Rainin Instrument
Job Location: 
National Institute of Health (NIH)- Besthesda, MD
Job Description: 

RAININ Instrument, LLC
Position Title: Field Service Technician (Day shift)
Reports To: Manager-Pipette Service
Primary Location: National Institute of Health - Bethesda MD and surrounding areas.
Category: Non-Exempt

Primary function: This position will be responsible for direct support of Rainin’s OnSite service program at the National Institute of Health (NIH).

Tests, cleans, repairs, reassembles, and calibrates RAININ pipettes, as well as other brands of pipettes not distributed by RAININ. Conducts mechanical and electronic measuring, recording, and inspection on pipettes serviced to ensure conformance to established specifications. Assists in ensuring repairs, calibration, and verification standards are achieved by performing the below mentioned duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned:


•Provides pipette repair and calibration services within the customer’s facility at NIH and other local customer facilities as needed
•Represents RAININ to customers in a professional and positive manner
•Coordinates with the customer account to ensure efficient and timely processing of pipettes


•Disassembles, cleans, repairs, and reassembles pipettes
•Performs inspections for component defects on units received for service
•Ensures all repair work meets established quality standards.
•Calibrates pipettes (when applicable) to meet specifications according to testing protocol and calibration procedures based on desired service option
•Performs and conducts quality audits on pipettes during calibration to ensure each unit meets repair quality standards.
•Completes related paperwork such as work sheets, part usage tallies, and repair estimates.
•Follows through on customer instructions relating to their order, such as requests for additional parts.
•Completes related database entries, paperwork, accounts for parts used, and ensures appropriate billing processes are completed.
•Ensures that all test equipment is maintained, calibrated, and in good order.
•Maintains proper levels of replacement parts and related supplies and materials
•Follows applicable RAININ procedures and policies and supports RAININ’s Quality System

•Must have strong interpersonal and verbal (English) communication skills.
•Must have good written communication skills, as there will be frequent email communication with customers and associates and daily completion of service reports.
•Must be able to work independently with minimal supervision.
•Strong organizational skills to successfully develop and schedule, process, and complete multiple tasks.


Education and/or Experience:

High school diploma or general education degree (GED); minimum of one year of related experience with Manufacturing, Instrumentation, and/or training; or equivalent combination of education and prior work experience. Previous knowledge or work experience in assembly or pipette maintenance is preferred. Must possess a valid drivers license as travel is required.

Contact Information: 

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Rainin is an Equal Opportunity Employer

About Our Organization: 

RAININ develops, manufacture, and distributes the world's most advanced pipetting products and services.