The Field Service Engineer (FSE) is the primary interface with the customer in
providing the on-site service of installations, troubleshooting, repairs and
routine maintenance of Affymetrix equipment and systems. The FSE predominantly
supports customers within their designated region, but occasionally out of
region travel may be required. The ideal location for this FSE position would be
in the NY Metropolitan region OR in the Denver to St Louis region to best
support the customer base located in the area.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Foster customer satisfaction by providing professional, timely and effective
expert technical service and support for the customer base
• Troubleshoot complex performance related software and hardware issues for
various instruments and ensure instrumentation is functioning to design
• Review communications and procedures pertaining to Field Service to keep
up-to-date and informed; providing feedback and constructive criticism as needed
• Provide customer base with formal start-up training at time of install; this
includes introducing software, operating instrumentation, troubleshooting system
issues, and reviewing maintenance procedures
• Maintain a fluid work schedule to accommodate the unpredictable nature of
customer needs and expectations
• Establish and maintain records of service duties on required reports, and
submit in the stated time frame
• Collaborate with cross functional groups such as Applications Support, Sales,
Marketing, Quality, and Research and Development to address customer concerns,
determine corrective action, and customer follow-up
• Maintain spare parts inventory, tools, manuals, and test equipment
High level of technical knowledge, communication, troubleshooting and
interpersonal skills required.
EDUCATION and/or EXPERIENCE
BS degree or equivalent education/work experience in electronics or military
(Applicants with relevant experience will be considered)
Experience in following areas is a plus:
Lasers & associated Optics
DNA preparation / Handling
Skills and Capabilities:
Applicant must have the ability to read, analyze, and interpret common
scientific and technical journals, financial reports, and legal documents.
Another requirement is the ability to respond to com mon inquiries or complaints
from customers, regulatory agencies, or members of the business community.
Applicant must also possess the ability to effectively present information to
top management, public groups, and/or boards of directors.
Applicant is required to have the ability to define problems, collect data,
establish facts, and draw valid conclusions. The ability to interpret an
extensive variety of technical instructions in mathematical or diagram form and
deal with several abstract and concrete variables is required.
CERTIFICATES, LICENSES & REGISTRATIONS
Valid US drivers license and Valid Passport
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands and work environment described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
The employee may be required to travel in inclement weather, and be exposed to
natural weather conditions. The noise level in the work environment is usually
While performing the duties of this job, the employee is regularly required to
sit; use hands to finger, handle, or feel; reach with hands and arms; and talk
or hear. The employee is required to stand and walk. The employee must
occasionally lift and/or move up to 40 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.
Affymetrix (AFFX) is a pioneer in creating breakthrough tools that are driving
the genomic revolution. Affymetrix technology is used by the world's top
pharmaceutical, diagnostic, and biotechnology companies, as well as leading
academic, government, and nonprofit research institutes. The vision, innovation,
and devotion of Affymetrix employees help us empower scientists around the world
to a lleviate human suffering. It is not just the sheer power of our technology
that inspires us; it is the potential for it to help people.
Our employees create a highly energized, team-oriented work environment. We are
an employer committed to supporting the aspirations and achievements of our
employees and offer our employees a comprehensive, competitive program of
benefits and a corporate culture based on core values of daring, passionate and
***Affymetrix is an affirmative action/equal opportunity employer. We do not
discriminate based on race, gender, veteran status, disability or other
protected status. Our commitment to a diverse workforce is demonstrated through
all aspects of our hiring and employment practices. ***