Senior Project Manager - IT Commercial Solutions

Genomic Health, Inc.
Job Location: 
Redwood City, CA
Job Description: 

The role of the Senior IT Project Manager is to help initiate, plan, execute and monitor projects for the Commercial Solutions team in a matrixed organization. The Commercial Solutions team is responsible for the delivery of software solutions to the commercial organization for Customer Relationship Management (CRM), order fulfillment, electronic ordering, billing, electronic medical records (EMR), and Electronic Data Interchange (EDI). Solutions are a combination of internally developed and off-the-shelf software. The position includes managing multiple simultaneous projects in conjunction with business stakeholders, development managers and teams, QA managers and teams, external stakeholders, and 3rd-party contractors or consultants. The position reports into the IT Project Office and services the Commercial Solutions team.

Project initiation and planning
- Determine project stakeholders and team structure/organization; stakeholders will include technical and business resources
- In conjunction with project stakeholders, help ensure definition of project scope, requirements, and deliverables
- Develop project schedule and milestones using appropriate tools and techniques

Project execution and monitoring
- Track and manage project tasks, milestones, and deliverables
- Ensure project documentation deliverables are produced in a timely and efficient manner
- Identify and resolve project issues and roadblocks

Project closure
- Organize and coordinate software release activities including User Acceptance Testing and production release
- Ensure completion or resolution of all project deliverables at the end of the project
- Conduct and document lessons learned to identify successful and unsuccessful project elements

Portfolio management
- Manage multiple projects simultaneously and monitor others in the same program
- Assist with periodic program planning exercises like the annual operating plan and long-range planning
- Ensure roll-up of project information for program-level tracking and communication
- Identify opportunities for project-related process improvements within the program

IT Project Office/PMO
- Disseminate and demonstrate best practices from the IT Project Office and corporate Project Management Office (PMO)
- Provide feedback on practices, procedures, and policies based on project experiences
- Act as a promoter of and mentor on project management standards (i.e. PMBOK®)

- Produce project communications plans including meeting structure and frequency and status reporting at multiple levels
- Conduct routine project management meetings
- Liaise with project stakeholders on an ongoing basis
- Facilitate and/or present program-level status updates

Education & Training
- Project Management Institute PMP® certification required
- BS/MS Computer Science, Information Science, Management Information Systems, or Business Administration
- Strong proficiency with project management software, such as Microsoft Project, @task, or Liquid Planner
- Good communication skills including written, oral, presentation (including Microsoft PowerPoint), and adaptive (multi-level)
- Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information capture, attention to detail, and prioritization
- Strong interpersonal skills including empathy and the ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
- Flexible to shifting priorities, demands, and timelines; able to promptly and efficiently react to project adjustments and alterations
Knowledge & Experience
- 5-10 years direct work experience in a project management capacity of application development and system implementation projects
- Solid understanding of software development life cycles, contemporary methodologies (agile, iterative and incremental), and standards; previous hands-on software development, systems analysis, or QA experience highly desirable
- Experience in healthcare, life sciences, or bio-tech domains preferred

- Travel Requirements: No or minimal travel
- Standing or sitting for long periods of time may be necessary

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